Call analytics

Analytics you will actually open

Live wallboards, SLA tracking and per-agent scorecards.

Call analytics

Most dashboards measure what is easy to count. Ours are built around the four numbers that actually tell you whether customers are being served, and they update as the floor moves.

Live: Wallboards
Hourly: SLA granularity
CSV / API: Exports

Realtime wallboards

Queue depth, longest wait and agent state on a screen the whole floor can see.

Answer rate by hour

Daily averages hide the queue that collapses at lunchtime. Hourly splits draw the staffing problem for you.

SLA alerts

Fire a warning before a customer notices the wait, not in a report the following week.

Scheduled exports

Send the numbers to email, storage or your BI tool on whatever cadence your board expects.

More of the platform

Everything else you get on the same plan

Cloud phone system

Every PBX feature, configured by dragging boxes around.

Shared team inbox

Calls, SMS and voicemail in a single thread per customer.

Questions, answered

Everything you were about to ask

Still not sure? Our team answers in minutes, not business days.

Most teams are taking calls the same day. You pick your numbers, invite your team by email and build your call flow by dragging it together. The median time from signup to first connected call across our accounts is about twelve minutes.

Yes. Porting is free on every plan and we handle the paperwork with your current carrier. Local numbers usually complete in 3 to 10 working days, toll-free in 2 to 3 weeks, and your old service keeps running until the moment we cut over so you never miss a call.

Nothing but a headset if you want one. Votelly runs in the browser and in our desktop and mobile apps, so there is no PBX to rack, no SIP handsets to buy and no cabling. If you already own IP desk phones, most SIP-compatible models can be registered to Votelly.

Calls route through the nearest of our regional media points and we hold direct interconnects with tier-1 carriers in each market. Voice is carried with the Opus codec at up to 48kHz with adaptive jitter buffering, so a call from Hong Kong to Chicago sounds like a call across the office.

Signalling is TLS 1.3, media is SRTP, and recordings are encrypted at rest with AES-256. We support SSO and SCIM, role-based access, immutable audit logs, configurable retention and regional data residency. Healthcare and financial services customers run on Votelly today.

Failover rules take over automatically. You can route to mobile numbers, another site or a voicemail box, per queue or per user, and the switch happens at the network level so callers never hear a dead line.

No setup fees and no minimum term on monthly plans. You add and remove seats whenever you like and only pay for what you used that month. Annual plans are available at a discount if you would rather lock the rate in.

Native apps for HubSpot, Salesforce, Pipedrive, Zoho, Zendesk, Intercom and Slack, plus a REST API and webhooks for everything else. Calls, recordings, transcripts and AI summaries sync automatically against the right contact record.

Still have a question?

Talk to a real person, usually within 5 minutes.

Talk to us

Get started