Refund Policy

01Introduction

This Refund and Cancellation Policy applies to purchases of Votelly subscriptions, plans, add-ons, usage credits, and related services.

Please read this policy carefully before purchasing a Votelly subscription or other paid service. It explains when refunds may be available, how cancellations work, and circumstances where charges are non-refundable.

By purchasing a Votelly service, you agree to this Refund and Cancellation Policy together with our Terms of Service.

02General Terms

If you experience a problem after purchasing a Votelly service, we encourage you to contact our support team before requesting a refund.

Our normal process is to review the issue, understand the reason for the request, and attempt to resolve any technical, billing, or account-related problem.

Where the issue cannot reasonably be resolved and the refund request meets the conditions described in this policy, Votelly may approve the refund.

Submitting a refund request does not automatically guarantee that a refund will be issued.

03Terms of Refund

Refund requests are subject to this Refund Policy and will be considered only where the applicable eligibility requirements are satisfied.

14-Day Refund Period

Requests for a refund of an initial subscription purchase or eligible plan change must generally be submitted within 14 days of the relevant purchase date.

Requests submitted after the 14-day period will normally not qualify for a refund unless required by applicable law.

Submitting a Refund Request

To request a refund, contact Votelly through our general support channel:

support@votelly.com

Your request should include enough information for us to identify the relevant account and transaction.

We may request additional information when necessary to verify your identity, account ownership, billing details, or the circumstances of the refund request.

One Refund Per Transaction

A refund request for a particular transaction will generally be considered only once.

Once a refund decision has been made for a transaction, additional compensation or repeated refund requests for the same transaction may not be accepted unless new relevant information becomes available or applicable law requires otherwise.

Review of Refund Requests

Votelly will review eligible refund requests within a reasonable period after receiving the necessary information.

Where additional investigation is required, resolution may take longer depending on the circumstances.

Add-Ons and Usage-Based Services

Where Votelly offers separately purchased add-ons, credits, verification services, or other usage-based features, a refund request must normally be submitted within the applicable refund period and before the purchased service or credits have been substantially used.

Once an add-on or usage-based service has been consumed, processed, activated, or delivered, the related purchase may become non-refundable.

Cancelling your Votelly subscription does not automatically create or guarantee a refund.

If you believe you qualify for a refund, you must separately submit a refund request through Votelly support.

04Cancelling Before Renewal

If you no longer want to continue your subscription, cancel it before your next billing or renewal date.

After cancellation, your subscription will normally remain available until the end of the current paid billing period unless otherwise stated in your plan.

You will not normally be charged again after the cancellation becomes effective.

05Mid-Billing-Period Cancellation

Cancelling your subscription during an active billing period does not normally result in a prorated refund for the unused portion of that billing period.

Your account may continue to have access to paid features until the end of the period that has already been paid for.

06Account Data After Cancellation

After your subscription or account is terminated, access to paid features may end according to your billing period and account status.

Customers are responsible for exporting any data they wish to retain before permanent account deletion.

Votelly may delete account-related data according to our data-retention and deletion procedures after the applicable retention period.

Refunds will generally not be provided where the reason for the request is outside Votelly's reasonable control or where the relevant service has already been used.

Non-refundable situations may include, but are not limited to, the following.

Used Subscription Services

Refunds may not be available where the customer has substantially used the Votelly subscription during the relevant billing period, including extensive use of campaign, contact-management, automation, or related functionality.

Email Campaigns Already Sent

Charges associated with campaigns, messages, or email-processing activity that has already been completed are generally non-refundable.

Once Votelly has processed or delivered the requested service, the associated usage cannot normally be reversed.

Usage Credits

Where Votelly offers prepaid credits, usage balances, or similar services, amounts that have already been used are non-refundable.

Unused credits may also be subject to separate expiration, cancellation, or refund rules displayed when purchased.

Email Verification Usage

Charges for email addresses that have already been submitted for verification or processed through an email-verification service are generally non-refundable.

Email Warm-Up Usage

Where email warm-up services are offered, charges for warm-up activity that has already been performed are generally non-refundable.

Third-Party Provider Charges

Charges already incurred through external providers in connection with the customer's requested activity may be non-refundable where those costs cannot reasonably be recovered by Votelly.

Plan Downgrades

Downgrading from a higher-priced plan to a lower-priced plan does not normally result in a refund for the unused portion of the existing billing period.

The lower-priced plan may become effective from the next billing period unless otherwise stated.

Mid-Month or Mid-Cycle Cancellation

No prorated refund will normally be provided solely because a subscription is cancelled before the end of its current monthly, annual, or other billing cycle.

Unused Accounts

Refunds will not normally be provided solely because:

The customer did not use the account

The customer forgot about the subscription

The customer did not send campaigns

The customer did not log into the platform

The customer no longer needs the service

Customers are responsible for cancelling subscriptions they no longer intend to use.

Change of Mind

Refunds will generally not be provided after the applicable refund period for reasons such as:

"I changed my mind."

"I don't need Votelly anymore."

"I forgot to cancel."

"I purchased the wrong plan."

"I purchased the service accidentally."

"I didn't use the service enough."

Where such a request is submitted within the applicable refund window, Votelly may review it under the normal refund procedure.

Failure to Meet Technical Requirements

Votelly is not responsible for failures caused by a customer's unsupported or incorrectly configured device, browser, network, email account, domain, or third-party service.

Refunds may not be issued where access or functionality is affected by:

Unsupported browsers

Unsupported devices

Outdated software

Local firewall restrictions

VPN configurations

Browser extensions

Antivirus or security software

Customer network restrictions

Insufficient internet connectivity

Internet or Network Problems

Refunds will generally not be provided for inability to access Votelly caused by:

Internet connection failures

Internet service provider outages

Local network problems

Wi-Fi failures

VPN problems

Firewall restrictions

DNS problems

Customer-side network configurations

Third-Party Email Provider Issues

Votelly integrates with external email and authentication services.

We cannot guarantee uninterrupted operation of third-party platforms.

Refunds will generally not be issued solely because of:

Temporary email-provider outages

OAuth authorization problems outside Votelly

Provider-imposed sending restrictions

Provider rate limits

Provider account suspension

Provider security policies

Provider API changes

Email-provider verification requirements

Restrictions placed on a customer's email account by the email provider

Email Deliverability

Votelly provides tools designed to assist customers with email campaigns and deliverability, but we do not guarantee inbox placement or successful delivery of every email.

Refunds will not normally be provided because:

An email was delivered to spam

A recipient's server rejected an email

A domain was blocked by a recipient

A sender reputation decreased

Emails bounced

Email providers filtered messages

A recipient did not open an email

A campaign had a low open or click rate

Email deliverability depends on many factors outside Votelly's control.

Customer Configuration Errors

Refunds may not be available for issues resulting from incorrect customer configuration, including:

Incorrect DNS configuration

Incorrect sender settings

Incorrect authentication settings

Incorrect campaign configuration

Incorrect contact data

Incorrect scheduling

Misconfigured integrations

Failure to follow setup instructions

Our support team may assist customers in resolving such issues where reasonably possible.

Invalid or Poor-Quality Contact Lists

Votelly is not responsible for campaign problems caused by inaccurate, invalid, outdated, purchased, scraped, or otherwise poor-quality contact lists supplied by customers.

Refunds will not normally be issued because customer-provided contacts resulted in:

High bounce rates

Spam complaints

Low engagement

Delivery failures

Sender reputation issues

Account Suspension for Policy Violations

No refund will normally be provided where an account is restricted, suspended, or terminated because of:

Spam activity

Phishing

Fraud

Abuse

Malware

Unlawful campaigns

Unauthorized data collection

Excessive complaints

Violation of Votelly's Terms

Violation of our Acceptable Use Policy

Other fraudulent or prohibited activity

Service Interruptions Beyond Our Control

Refunds will generally not be provided for temporary service disruption caused by circumstances outside Votelly's reasonable control.

These may include:

Natural disasters

Extreme weather

Cyberattacks

Internet infrastructure failures

Cloud-provider outages

Power outages

Telecommunications failures

Wars or civil disturbances

Terrorism

Strikes

Pandemics

Government restrictions

Regulatory actions

Other force-majeure events

To request a refund, contact:

support@votelly.com

Please provide relevant account and purchase information so our team can review the transaction.

Once a complete refund request is received, Votelly will normally review the request within seven business days.

Approval depends on factors including:

Purchase date

Subscription type

Account activity

Service usage

Reason for the request

Whether usage-based services have already been consumed

Whether the issue was caused by Votelly or by circumstances outside our control

Applicable legal requirements

Where refund eligibility is unclear or disputed, Votelly reserves the right to review the available evidence and determine eligibility according to this Refund Policy and applicable law.

Approved refunds will generally be returned using the original payment method where reasonably possible.

The time required for an approved refund to appear in your account may depend on your payment provider or financial institution.

Customers should contact Votelly support before initiating a chargeback so we have an opportunity to investigate and resolve the billing issue.

If a chargeback, payment dispute, payment reversal, or similar action is initiated relating to a Votelly account, we may temporarily restrict or suspend the account while the matter is investigated.

If a chargeback is determined to be invalid or outstanding amounts remain unpaid, Votelly may require those amounts to be paid before restoring access to paid services.

Where permitted by applicable law and our payment-provider agreements, the customer may also be responsible for reasonable costs associated with resolving improper payment disputes.

Service restoration following a chargeback may depend on:

Resolution of the payment dispute

Payment of outstanding balances

Account compliance status

Fraud or security review

Votelly reserves the right to refuse reactivation where an account has been involved in fraudulent, abusive, or prohibited activity.

Unless otherwise stated, paid subscriptions may automatically renew at the end of the applicable billing period.

The payment method associated with your account may be charged for the next billing period unless you cancel before the renewal date.

It is the customer's responsibility to manage their subscription and cancel unwanted renewals before the next billing date.

Failure to cancel before renewal does not automatically qualify the renewal charge for a refund.

Requests submitted within the applicable refund period may still be reviewed according to this policy.

Votelly may change subscription prices, plan limits, or available features from time to time.

Where required, customers will receive reasonable notice of material pricing changes before they apply to an upcoming renewal.

A pricing change does not generally create a right to refund charges relating to a billing period that began before the new pricing became effective.

Nothing in this Refund Policy is intended to remove consumer rights that cannot legally be waived.

If the laws applicable to you provide mandatory cancellation, cooling-off, or refund rights that are more favorable than this policy, those legal rights will apply.

Votelly may update this Refund and Cancellation Policy periodically to reflect changes in:

Our services

Subscription plans

Billing procedures

Payment providers

Product features

Applicable laws and regulations

The most recent version will be published on our website together with an updated effective date.

Material changes may also be communicated through the application, website, or account-related communication.

For subscription cancellations, refund requests, billing concerns, or questions about this policy, contact:support@votelly.com or Live Chat. Our team is available 24/7 to support you.