Terms and Conditions

The agreement between you and Votelly covering use of the platform, subscriptions, acceptable use and liability.

Last updated 31 July 2026

01Introduction

Please read these Terms and Conditions carefully before accessing, creating an account, subscribing to, purchasing, or using Votelly.

These Terms and Conditions ("Terms" or "Agreement") govern the relationship between Votelly ("Votelly," "we," "us," or "our") and any person or organization ("you," "user," "customer," or "client") accessing or using our website, application, software, features, subscriptions, and related services.

Votelly provides email outreach, campaign management, contact management, email tracking, follow-up automation, email verification, email warm-up, sender-account connections, analytics, and related productivity services.

By creating an account, purchasing a subscription, or using Votelly, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, you must not access or use Votelly.

02Service Updates

Votelly may modify, improve, add, remove, replace, or discontinue features of the Services from time to time.

We may also update:

Subscription plans

Pricing

Usage limits

Integrations

Technical requirements

Security requirements

Policies

Features

Service availability

Where reasonably possible, we will provide notice of material changes that significantly affect customers.

Continued use of Votelly after updated Terms become effective constitutes acceptance of those updated Terms, subject to applicable law.

03Eligibility and Account Registration

You must provide accurate and current information when creating a Votelly account.

You are responsible for maintaining the accuracy of your account information.

You must not:

Create an account using false information

Impersonate another person or organization

Create accounts for fraudulent purposes

Allow unauthorized individuals to access your account

You are responsible for all activities performed through your account unless caused directly by a security failure attributable to Votelly.

04Account Security

You are responsible for protecting your:

Password

Connected sender accounts

Authentication information

API credentials

Workspace access

You must notify Votelly promptly if you believe your account has been compromised or accessed without authorization.

Votelly may temporarily restrict an account where suspicious or potentially unauthorized activity is detected.

05Services Offered

Depending on your subscription and available features, Votelly may provide services including:

Contact management

Contact importing

CSV importing

Email campaign creation

Email scheduling

Email tracking

Automated follow-ups

Campaign analytics

Sender-account management

Email verification

Email warm-up

Templates

Unsubscribe management

Bounce management

Integrations

Team or workspace functionality

Features available to you may depend on your subscription plan.

Votelly may introduce, modify, or remove features as the platform develops.

06Subscription Plans

Certain Votelly features require a paid subscription.

Subscription plans may differ according to:

Number of users

Number of sender accounts

Contact limits

Campaign limits

Sending limits

Verification limits

Warm-up limits

Automation features

Analytics

Storage

Other functionality

The features and limits applicable to your subscription will normally be displayed before purchase.

07Customer Data

You retain responsibility for data you upload, import, create, or process through Votelly.

Customer data may include:

Contacts

Recipient email addresses

08Connected Email Accounts

Votelly may allow you to connect supported email accounts for campaign sending and related functionality.

By connecting an email account, you authorize Votelly to perform the functions you select through that account.

You are responsible for:

Maintaining authorization to use the account

Complying with your email provider's rules

Maintaining appropriate account security

Ensuring campaigns sent through the account are lawful

Monitoring your sending reputation

Votelly may disconnect or limit a sender account where required for security, compliance, or technical reasons.

09Customer Responsibility for Email Campaigns

You are solely responsible for the campaigns and communications you send using Votelly.

You must ensure that your campaigns comply with all laws and regulations applicable to you and your recipients.

This includes applicable rules concerning:

Privacy

Direct marketing

Electronic communications

Commercial email

Anti-spam requirements

Consent

Unsubscribe requests

Personal data

Consumer protection

You are responsible for determining whether consent or another lawful basis is required before contacting a recipient.

You must promptly respect valid unsubscribe, objection, and opt-out requests.

10Prohibited Email Activity

Votelly must not be used to send or facilitate:

Unlawful spam

Phishing

Fraudulent communications

Scams

Malware

Viruses

Malicious attachments

Deceptive links

Harassment

Threatening communications

Hate-based abuse

Illegal content

Impersonation

Misleading sender identities

Content that infringes intellectual property rights

Votelly may investigate suspected violations and restrict or terminate accounts where necessary.

11Contact Lists

You are responsible for contact lists uploaded or imported into Votelly.

You must not knowingly use Votelly with contact information obtained unlawfully.

You are responsible for maintaining appropriate records concerning the origin and lawful use of recipient information where required.

Votelly does not guarantee the accuracy, validity, freshness, or deliverability of customer-provided contact lists.

12Unsubscribe Requests

Where Votelly provides unsubscribe functionality, customers must respect unsubscribe requests.

You must not intentionally:

Remove valid unsubscribe records to continue contacting a recipient

Circumvent suppression mechanisms

Re-import unsubscribed recipients for the purpose of contacting them again without an appropriate lawful basis

Conceal or manipulate required unsubscribe functionality

Votelly may retain limited suppression information where necessary to help prevent further unwanted communications.

13Email Deliverability

Votelly does not guarantee that every email will:

Be successfully delivered

Reach the recipient's inbox

Avoid spam folders

Be opened

Be clicked

Generate responses

Generate leads

Generate sales

Email delivery and engagement may be affected by factors outside Votelly's control, including:

Sender reputation

Domain reputation

Recipient servers

Spam filters

Email provider policies

Content quality

Recipient engagement

DNS settings

Authentication configuration

Network conditions

Customer contact-list quality

Votelly provides tools to support email outreach but does not guarantee campaign outcomes.

14Email Tracking

Votelly may provide email-open, link-click, bounce, delivery, and other engagement tracking functionality.

Tracking data may not always be completely accurate because email clients, privacy systems, proxies, automated security scanners, and other technologies can affect tracking results.

You are responsible for ensuring that your use of tracking functionality complies with applicable laws.

15Email Verification

Where Votelly provides email-verification functionality, verification results are estimates based on technical and other available indicators.

Votelly does not guarantee that an address marked as valid will:

Accept every email

Remain active

Avoid bouncing

Belong to a particular individual

Produce engagement

Verification should be treated as a supporting tool rather than a guarantee.

16Email Warm-Up

Where Votelly provides email warm-up functionality, you acknowledge that warm-up performance and sender reputation depend on multiple factors.

Votelly cannot guarantee:

Improved sender reputation

Inbox placement

Removal from spam filters

A specific deliverability percentage

Acceptance by any particular email provider

You remain responsible for complying with the policies of your email provider.

17Third-Party Integrations

Votelly may integrate with third-party services.

Your use of third-party services may also be governed by their own terms, policies, limits, and technical requirements.

Votelly is not responsible for:

Third-party outages

API changes

Provider restrictions

Account suspensions imposed by third parties

Third-party policy changes

Third-party security incidents outside our control

Third-party service discontinuation

Votelly may change or discontinue an integration where the relevant third-party service changes or becomes unavailable.

18Restrictions

You may not, and may not permit another person to:

17.1 Reverse engineer, decompile, disassemble, or attempt to discover Votelly source code except where such restriction is prohibited by applicable law.

17.2 Copy, modify, reproduce, or create unauthorized derivative versions of the Votelly platform.

17.3 Sell, sublicense, rent, lease, distribute, or commercially provide access to Votelly without authorization.

17.4 Circumvent subscription, security, authentication, or usage restrictions.

17.5 Attempt to gain unauthorized access to another user's account or data.

17.6 Interfere with or disrupt Votelly infrastructure.

17.7 Use automated tools to scrape Votelly unless specifically authorized.

17.8 Upload viruses, malware, or malicious code.

17.9 Use Votelly to violate another person's privacy, intellectual property, or legal rights.

17.10 Misrepresent your identity or sender information.

17.11 Use the Service to develop or operate an unauthorized competing service using Votelly's proprietary technology or confidential information.

19Service Suspension and Account Termination

Votelly may suspend, restrict, or terminate an account where we reasonably believe that:

These Terms have been violated

Payment remains overdue

Fraudulent payment activity has occurred

Spam complaints are excessive

Phishing or fraud is detected

Illegal activity is occurring

Security is at risk

Another person's account is being accessed without permission

Votelly infrastructure is being abused

Applicable law requires suspension

A valid authority requires action

Third-party provider requirements make continued service impossible

Continued activity creates significant risk to Votelly, our users, or third parties

Serious violations may result in immediate suspension or termination.

Refund eligibility following termination is governed by our Refund Policy.

20Service Interruption and Modifications

Votelly aims to provide reliable service but does not guarantee uninterrupted or error-free availability.

Service may occasionally be affected by:

Maintenance

Software updates

Infrastructure failures

Network outages

Cyberattacks

Third-party provider failures

Internet disruptions

Emergency maintenance

Events outside our reasonable control

Votelly may temporarily modify, restrict, or suspend part of the Service when reasonably necessary for maintenance, security, or operational purposes.

21Intellectual Property Rights

Votelly and its licensors retain all rights, title, and interest in the Votelly platform and associated intellectual property.

This includes, where applicable:

Software

Source code

Interfaces

Designs

Branding

Logos

Documentation

Website content

Databases

Platform architecture

Features

Proprietary technology

Except for the limited right to use Votelly under these Terms, no ownership rights are transferred to you.

22License to Use Votelly

Subject to compliance with these Terms and payment of applicable fees, Votelly grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during your active subscription.

This license does not permit you to reproduce, resell, sublicense, or commercially redistribute Votelly unless expressly authorized.

23Feedback

You may provide suggestions, ideas, feature requests, or other feedback regarding Votelly.

By providing feedback, you permit Votelly to use that feedback to develop, improve, modify, or market our Services without an obligation to compensate you.

Providing feedback does not transfer ownership of your underlying customer data to Votelly.

24Payment and Billing

Customers must pay applicable subscription and service fees according to the selected plan.

Prices may be displayed monthly, annually, or according to another applicable billing period.

You authorize Votelly or its payment provider to charge your selected payment method for applicable charges.

You are responsible for:

Subscription charges

Add-on purchases

Usage charges

Applicable taxes

Other charges accepted during purchase

Failure to pay amounts when due may result in restriction or suspension of Services.

25Automatic Renewal

Unless otherwise stated during purchase, paid subscriptions may automatically renew at the end of each applicable billing period.

You are responsible for cancelling your subscription before the next renewal date if you do not wish to continue.

Cancellation does not automatically result in a refund.

Refund eligibility is determined according to the Votelly Refund Policy.

26Refund Policy

Refund requests are governed by our separate Refund and Cancellation Policy.

Where applicable, eligible refund requests must be submitted within the period specified in that policy.

Cancellation of a subscription alone does not guarantee a refund.

27Promotions and Discounts

Votelly may offer:

Promotional prices

Discount codes

Trials

Credits

Special offers

Partner promotions

Promotions may have separate eligibility requirements, expiration dates, or limitations.

Unless expressly stated otherwise, promotional benefits:

Have no cash value

Cannot be transferred

Cannot be combined with other offers

May expire

May be limited to eligible accounts

Votelly may modify or discontinue promotions where legally permitted.

28Privacy and Data Protection

Our collection and processing of personal information is governed by our Privacy Policy.

Where Votelly processes customer-controlled personal data on behalf of a customer, additional terms may be governed by our Data Processing Agreement.

Customers remain responsible for ensuring that personal information they upload or process through Votelly has been collected and used lawfully.

29Security

Votelly uses reasonable technical and organisational measures designed to protect the platform and customer information.

However, no internet-based system can guarantee complete security.

Customers are responsible for:

Protecting passwords

Protecting account credentials

Managing workspace access

Maintaining secure devices

Reviewing connected integrations

Reporting suspected unauthorized access

You must not intentionally attempt to bypass Votelly security measures.

30Disclaimer of Warranties

To the maximum extent permitted by applicable law, Votelly and its Services are provided on an "as is" and "as available" basis.

We do not guarantee that:

The Service will always be uninterrupted

Every feature will always be available

Every email will be delivered

Emails will reach inboxes

Campaigns will generate particular results

Tracking data will always be accurate

Email verification will always be accurate

Warm-up will guarantee improved deliverability

Third-party integrations will remain available

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

31Limitation of Liability

To the maximum extent permitted by applicable law, Votelly will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Services.

This may include loss of:

Revenue

Profits

Business opportunities

Reputation

Customers

Data

Campaign results

To the maximum extent legally permitted, Votelly's aggregate liability arising from the Services will not exceed the fees paid by you to Votelly during the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

32Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Votelly and its officers, employees, affiliates, and representatives from claims, losses, liabilities, damages, or reasonable expenses arising from:

Your unlawful use of Votelly

Your campaigns

Your contact lists

Your violation of these Terms

Your violation of applicable laws

Your infringement of third-party rights

Your misuse of personal information

Fraudulent or deceptive communications sent through your account

33Third-Party Websites

Votelly may contain links to websites or services operated by third parties.

Votelly does not control those websites and is not responsible for their:

Content

Services

Privacy practices

Terms

Security

Availability

Accessing third-party websites is at your own discretion.

34Marketing Communications from Votelly

Where permitted by applicable law and based on your communication preferences, Votelly may send information concerning:

New features

Product updates

Offers

Educational materials

Promotions

Company news

You may unsubscribe from optional marketing communications.

We may continue sending essential communications concerning:

Account security

Billing

Verification

Password resets

Service changes

Legal notices

Other important account matters

35Billing Disputes

If you believe that a Votelly charge is incorrect, you should contact our support team promptly after identifying the charge.

We may request information reasonably necessary to investigate the transaction.

Customers are encouraged to contact Votelly before initiating a payment dispute or chargeback so we have an opportunity to resolve the matter.

Improper or fraudulent chargebacks may result in temporary account suspension while the matter is investigated.

36Account Cancellation

You may cancel your subscription through the available account settings or by contacting Votelly support.

Unless otherwise stated:

Cancellation stops future subscription renewals

Current paid access may remain available until the end of the billing period

Cancellation does not automatically entitle you to a refund

You should export important data before closing your account.

37Account and Data Deletion

You may request deletion of your account through available account functionality or Votelly support.

Before deletion, Votelly may take reasonable steps to verify account ownership.

Following account deletion:

Access to the account may permanently end

Active campaigns may stop

Connected integrations may be disconnected

Customer data may be deleted according to our retention procedures

Certain information may be retained where reasonably necessary for legal compliance, security, fraud prevention, financial recordkeeping, dispute resolution, or backup purposes.

38Governing Law

These Terms and any dispute arising from or relating to Votelly shall be governed by and interpreted according to the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

39Dispute Resolution and Jurisdiction

The parties should first attempt in good faith to resolve disputes by contacting Votelly and discussing the matter.

If a dispute cannot be resolved informally, the parties agree that, subject to any mandatory rights provided by applicable law, disputes arising from these Terms or use of Votelly will be subject to the jurisdiction of the courts of Hong Kong.

Nothing in this provision prevents either party from seeking urgent or interim relief where legally available.

40Force Majeure

Votelly will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters

Fire

Flood

Severe weather

War

Terrorism

Civil disturbance

Government action

Power failures

Internet outages

Telecommunications failures

Cloud infrastructure failures

Cyberattacks

Labor disputes

Epidemics or pandemics

Other events beyond reasonable control

41Changes to These Terms

Votelly may update these Terms periodically to reflect changes to:

Our Services

Business operations

Subscription plans

Technology

Security requirements

Applicable laws

Regulatory requirements

The updated Terms will be published with a revised effective date.

Where appropriate, material changes may also be communicated through email, the Votelly application, or our website.

42Miscellaneous

These Terms, together with our applicable policies and agreements, constitute the agreement between you and Votelly concerning your use of the Services.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect.

Failure by Votelly to enforce a provision does not constitute a permanent waiver of that provision.

You may not assign or transfer your rights under these Terms without Votelly's prior consent, except where applicable law provides otherwise.

Nothing in these Terms creates a partnership, employment relationship, agency, franchise, or joint venture between Votelly and the customer.