The people behind the writing

Elena Rossi

Head of Customer Operations

Elena runs the support floor at Votelly and has spent eleven years building contact centre operations across retail and healthcare. She writes about routing, staffing and the metrics that actually change behaviour.

3 articles

Daniel Okafor

Head of Sales Engineering

Daniel helps sales teams get more conversations out of the same list. Before Votelly he led revenue operations at two B2B software companies and spent a lot of time arguing about dialler settings.

1 article

Priya Raman

Product Lead, Numbers & Coverage

Priya owns the numbering product at Votelly, which means she spends her days on carrier interconnects, porting rules and the surprisingly deep question of what counts as a local number.

1 article

Julia Hoffmann

Head of Security

Julia leads security and compliance at Votelly. She writes about encryption, retention and how to get a communications platform through a security review without a six-month detour.

1 article