VotellyConnect Beyond Borders
Help centre

Numbers and porting

Buying numbers, moving existing ones and understanding coverage.

Local numbers usually complete in 3 to 10 working days. Toll-free numbers take 2 to 3 weeks. Your existing service keeps running until the cutover, so no calls are missed during the process.

A recent invoice from your current provider showing the number and account holder, plus a signed letter of authority. We generate the letter for you once you start the port.

Some countries restrict numbers to businesses with a registered local address, and some ranges are simply exhausted. Where a local number is not possible we can usually offer a national or toll-free alternative in the same country.

Yes. Numbers can be ported away at any time provided the account is in good standing. We do not charge to release a number.

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