Troubleshooting
Audio problems, connectivity and things that sound wrong.
This is almost always packet loss on the local network. Switch from Wi-Fi to a wired connection if you can, close bandwidth-heavy apps, and check the call quality report in Analytics which shows jitter and loss per call.
Usually an output device selection issue. Check Settings, then Devices, and confirm the correct speaker or headset is selected. If you recently plugged in a new headset, the browser may still be using the old one.
Check that the integration is still authorised under Settings, then Integrations. Tokens expire if a password changes on the CRM side. Reconnecting takes a few seconds and backfills the last 24 hours.
Check status.votelly.com first, which shows live platform health by region. If the platform is healthy and you still have a problem, contact support with the affected number and a call ID from your history.
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